top of page

CUSTOMER CARE

  • The first time you light your candle, make sure there is a full melt pool for an even burn. A full melt pool means the wax has been heated long enough to reach the edge of the container and will burn evenly down through the candle for optimal diffusion. 
     

  • Embrace the beauty of the concrete vessels. Each vessel is handmade are variations are normal. 
     

  • Center and trim your wick to 1/4" (6mm) prior to each lighting.
     

  • Always store your candles flat in a cool, dark, and dry place. 
     

  • Optimal burn time is 3-4 hours for concrete, no more than four. This ensures that there is a full melt pool and no wax buildup at the edge of the vessel. Avoid drafty areas. For black tins 2-3 hours no more than 4. 
     

  • Do not use lid to extinguish, simply blow out or use a candle snuffer.

     

WARNING: BURN CANDLE WITHIN SIGHT. NEVER BURN UNATTENDED. NEVER BURN ON OR NEAR ANYTHING THAT CAN CATCH FIRE. KEEP OUT OF REACH OF CHILDREN AND PETS.

WHOLESALE INQUIRIES

We are so excited that you would like to learn more about wholesaling opportunities with SilkySoul Candles! Please fill out our wholesale form below to get started.

PAYMENT METHODS

- Credit / Debit Cards
- Offline Payments

Payment Methods
Contact
bottom of page